District of Columbia Housing Authority

"Please allow me to comment on the services provided by IBTS to the District of Columbia under the Housing Quality Standards Inspection Contract. Your company's performance enabled DCHA to complete its annual inspections of housing units under the Housing Choice Voucher Program on schedule, and without IBTS, we would not have made those deadlines.

In particular, your efforts resulted in the recruiting, training and use of Housing Authority Residents to conduct all inspections. IBTS developed a Web-based system within 30 days to manage the project, delivering the reports to the agency via the Web. This system provided the current, up-to-the-minute status of all inspections during the entire inspection process. It contained a chronological collection of all correspondence and reports.

IBTS was able to handle an increased workload on short notice when additional inspections were requested. This resulted in the completion of over 1600 inspections in a three-month period. IBTS developed a Project Operations Manual to establish necessary work procedures to ensure uniform quality work. Your management team maintained excellent communications and coordinated its efforts with the Housing Authority.

I would like to thank IBTS for its professional management and technical expertise."

--Lisa Dean, Director Administrative Services/Contracting Officer, District of Columbia Housing Authority

Federal Emergency Management Agency

"I just wanted you to know that [the IBTS inspector] has performed brilliantly, in knowledge, ideas, computer skills, and has shown an incredible work ethic towards the group. It has been my pleasure to work with him and the others. I just thought you should know that from his efforts, many desperate hurricane victims are now in safe, sanitary housing."

--Craig Brown, Deputy Director, FEMA Florida Hurricane Ivan Strike Team Leader